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1. Return and Exchange Period
- Items can be returned or exchanged within 30 days from the date of purchase.
2. Eligibility Criteria
Products must be unused, unwashed, and in their original packaging with all tags attached.
Items that are damaged, altered, or show signs of wear and tear are not eligible for return or exchange.
3. Non-Returnable Items
- Certain items, such as underwear, socks, and personalized products, are non-returnable due to hygiene reasons.
4. Return Process
To initiate a return or exchange, please contact our customer service team at support@nogori.com or call +8801881-833328.
Provide your order number, reason for return, and photos of the product, if applicable.
Our team will guide you through the return process and provide you with a return authorization.
5. Shipping Costs
If the return is due to a defective or incorrect item, Nogori.com will cover the return shipping costs.
For all other returns, the customer is responsible for the return shipping charges.
6. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days to the original method of payment.
7. Exchanges
If you wish to exchange an item for a different size or color, please specify the desired variant when contacting customer service.
Exchanges are subject to product availability.
8. Final Sale Items
- Items marked as "Final Sale" are not eligible for return or exchange.
9. International Returns
- For international orders, customers are responsible for return shipping costs, duties, and taxes.
10. Contact Information
- For any questions regarding returns or exchanges, please contact our customer service team at support@nogori.com or call +8801881-833328.
Note: Nogori.com reserves the right to update or modify this policy at any time without prior notice.
